Terms of Service

Closeable is a forecast review product operated by ParagraphAI Inc., Toronto, Ontario, Canada ("we", "us"). It reads a company's CRM, the Microsoft 365 mail and calendar of mailboxes the company selects, and optionally visits to the company's website, and produces a weekly review of open deals: scores, conflicts, recommended actions and changes since the last snapshot.

These terms apply to the Closeable web application at app.closeable.com, the website at closeable.com and the Monday review email (together, the "service"). By creating a workspace or using the service you agree to them on behalf of yourself and the company you represent.

A workspace represents one customer company. Each workspace has at least one owner, who controls billing and can delete the workspace, and may have managers and viewers invited by the owner or a manager.

You must sign in with an account you are allowed to use, keep your sign-in method secure, and remove people from the workspace when they should no longer have access. You are responsible for activity under your workspace.

Reps whose deals appear in a workspace are not users of the service and do not need accounts.

Customer data means everything the service reads from your systems on your instructions: CRM records, mail and calendar items from the mailboxes you select, website visits, and anything derived from them, such as scores, signals and reasons. You own your customer data. You grant us the rights we need to host, process and display it to provide the service to your workspace.

You confirm that you have the right to connect your CRM and your Microsoft 365 tenant to the service, that your administrator has approved the requested permissions, and that your use of the service complies with your own policies and with the laws that apply to the people whose mail and calendar you choose to include, including any notice you owe to employees.

We use customer data only to provide the service to your workspace. We do not sell it and do not use it to train models.

You agree not to:

• connect systems or mailboxes you are not authorized to connect;
• use the service to monitor people for purposes unrelated to managing sales opportunities;
• attempt to access another workspace, probe or bypass security controls, or interfere with the service;
• resell the service or use it to build a competing product;
• use the service in violation of law.

In this version the service only reads from your CRM and Microsoft 365. It does not write to your CRM and does not send, move or change email. Draft messages it suggests are for you to copy and send yourself.

Closeable scores are estimates from the evidence available; decisions remain yours. We do not guarantee that a deal will close or not close, that a forecast will be accurate, or that the evidence the service can see is complete.

A new workspace starts with a 60-day pilot with the full product. Pilot pricing is agreed with each customer in writing before the pilot starts.

After the pilot, the service continues on a monthly workspace subscription started from Settings in the app. Subscriptions are billed in advance each month through Stripe, our payment processor. Prices exclude taxes unless stated.

You can cancel at any time from Settings. Cancellation takes effect at the end of the current billing month, and the workspace remains available until then. We do not refund partial months.

If a pilot ends without a subscription, the workspace becomes read-only: existing data stays visible and syncing stops.

We may suspend access to a workspace if it is used in breach of these terms, if it creates a security risk for the service or other customers, or if payment is overdue. Where we reasonably can, we will tell the owner first and give a chance to fix the problem.

We own the service, including its software, design and documentation. You own your customer data. If you send us feedback, we may use it without obligation to you.

Each party will protect the other's confidential information with at least reasonable care and use it only for the purposes of this agreement. Customer data is your confidential information. This does not apply to information that is public, already known to the recipient, independently developed, or required to be disclosed by law, in which case the recipient will give notice where allowed.

The service is provided "as is". To the extent the law allows, neither party is liable for indirect, incidental, special or consequential damages, or for lost profits, revenue or deals, and each party's total liability under these terms is limited to the amounts paid by you for the service in the 12 months before the claim.

These limits do not apply to a party's breach of confidentiality, to your payment obligations, or to liability that cannot be limited by law.

You can stop using the service at any time by canceling and deleting the workspace from Settings. We can end these terms if you materially breach them and do not fix the breach within 30 days of notice.

When an owner deletes a workspace, all workspace data is deleted from the live database within 24 hours, and from backups within 30 days. Disconnecting a connection deletes its stored credentials at once. You can also ask for deletion in writing at support@closeable.com, and we will honor it within 7 days.

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there. The courts of Toronto, Ontario have exclusive jurisdiction over disputes about them.

We may update these terms. For material changes we will notify workspace owners by email at least 30 days before they take effect. Continuing to use the service after that means you accept the updated terms.

Questions about these terms: support@closeable.com.